We always backup all of our equipment and our staff is trained to handle any technical emergency quickly and efficiently.
Yes. All events are not confirmed until we've recieved a deposit and signed service agreement.
Gratuity is not included but greatly appreciated for a job well done.
Our arrival time is based on the availabilty of the venue and how many services we are providing. Most setup times will range between 1-2 hours before the event start time.